Legal

Refund, Return & Cancellation Policy

Last updated: 12/18/2025

60-Day Money-Back Guarantee

We stand behind your custom formula. If you're not satisfied with your purchase for any reason, you may request a full refund within 60 days of your order date—no questions asked.

We believe in our personalized approach to skincare, and we want you to feel confident trying Cottonball risk-free.

How to Request a Refund

To request a refund, please contact our customer support team using one of the following methods:

Please include your order number and the email address associated with your account. Our team will process your request promptly.

Refund Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your original payment method. Processing times may vary depending on your financial institution.

Returns

Because our products are custom-compounded prescriptions made specifically for you, we do not require you to return the product to receive a refund. Simply contact us within 60 days of your order date.

There are no restocking fees or hidden charges associated with refunds.

Subscription Cancellation

You may cancel your subscription at any time. There are no cancellation fees or penalties.

How to cancel:

If you cancel mid-cycle, you will not be charged for future deliveries. Any orders already shipped are subject to our standard 60-day refund policy.

Partial Refunds

For subscription plans, if you've received multiple shipments and wish to cancel, you may be eligible for a pro-rated refund on unused portions of your subscription. Contact our support team for assistance.

Exceptions

Refunds are not available for:

  • Orders placed more than 60 days ago

Contact Us

If you have any questions about our refund, return, or cancellation policies, please don't hesitate to reach out:

Our customer support team is available to assist you Monday through Friday, 9am-5pm EST.

Powerful Actives, Transformative Results